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Your Rights and Our Legal Commitments

At bently888, our legal framework sets out exactly what you can expect from us and what we expect from you when you use the platform.

Jurisdiction-Dependent AccessData Privacy CoveredClear Account TermsTouch 'n Go & FPX TransactionsMalaysian Law Reference

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How Our Terms and Policies Work

bently888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

bently888 operates under a framework designed to comply with applicable laws where access is permitted. Our Terms of Service form a binding agreement the moment you open an account — covering your usage rights, account conduct, and the processing of deposits and withdrawals made through Touch

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'n Go, GrabPay, Boost dan FPX, and FPX bank transfers. We collect only the data necessary to verify your identity, process transactions, and maintain account security. All personal data is stored with encryption-at-rest and access is restricted to authorised personnel. We do not sell or share
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your data with third parties for marketing purposes. Any updates to these terms are communicated via the email address on your account at least 14 days before they take effect. If you disagree with any change, you may close your account before the effective date. Continued
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use of the platform constitutes acceptance. Where local law in Malaysia affects eligibility, those restrictions apply and are incorporated by reference.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Any Legal Matter

If you have questions about how our terms apply to your account, how your data is handled, or how to submit a formal request under applicable privacy law, our compliance team in…

Email Compliance Desk Send a written request to our legal compliance team at the address listed in your account portal. We aim to respond within 5 working days for all data and policy enquiries.

Live Chat Support Use the 24-hour live chat in your account dashboard to raise an urgent legal or account-access question. Our agents escalate formal matters to the compliance team the same day.

Formal Written Notice For statutory data requests, account closure under legal grounds, or dispute notices, submit a formal letter through the correspondence address shown in the platform footer.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security at bently888 is not an afterthought. Every layer — from the account login to the final withdrawal confirmation — is built around verified identity checks, encrypted data channels, and structured retention…

Data Retention Schedule

We keep your account data for the period required by applicable law, then securely delete or anonymise it. You may request a copy of your retained data at any time via the compliance email.

Cookie Policy

Our site uses session and analytics cookies to keep your account secure and improve page performance. You control cookie preferences through the banner at first visit or the settings page in your account.

Account Access Controls

Two-factor authentication is available for all accounts. We log every login attempt and alert you by email if access is detected from an unrecognised device or location.

Transaction Data Handling

Payment data from Touch 'n Go, GrabPay, Boost dan FPX passes through encrypted payment gateways. We store only a masked reference, never full card or wallet credentials on our servers.

Who to Contact for Changes

To update, correct or delete your personal data, contact the compliance desk via email. We verify your identity before processing any change request, which we aim to complete within 10 working days.

Dispute Resolution Process

Account disputes follow a structured internal review before any external escalation. You receive written confirmation of each step, and our compliance team documents the outcome for your records.

Common Questions About Our Legal Terms

These questions cover the areas you are most likely to encounter when reading our terms, exercising your data rights, or managing your account under the legal framework that applies in Malaysia.

These terms apply to any person who opens or uses a bently888 account where access is permitted under local law. Eligibility depends on the laws of your jurisdiction — access is available only where local law in Malaysia permits.

Email our compliance desk using the address in your account portal and request a Subject Access Report. We verify your identity first, then deliver your data summary within 10 working days of confirming your identity.

Yes. You may submit a deletion request to the compliance team. We will erase your data where no legal obligation to retain it exists. Some transaction records must be kept for the statutory period before deletion can proceed.

Transaction data from Touch 'n Go, GrabPay, Boost dan FPX is passed through encrypted gateways. We retain only a masked transaction reference for reconciliation; full wallet or account credentials are never stored on our systems.

We notify you by email at least 14 days before any material change takes effect. If you do not wish to accept the revised terms, you may close your account before the stated effective date without penalty.

Raise the dispute via live chat first so our agents can log it formally. The compliance team reviews all flagged cases and provides a written decision. If you remain unsatisfied, escalation options are described in your written outcome letter.

We do not sell your data. We share it only with payment processors such as Touch 'n Go, GrabPay and FPX for transaction completion, and with identity-verification partners where required by law — never for external marketing.

Your Rights and Our Legal Commitments

Reach Us on Any Legal Matter

How We Protect Your Account and Data

Data Retention Schedule

Cookie Policy

Account Access Controls

Transaction Data Handling

Who to Contact for Changes

Dispute Resolution Process

Common Questions About Our Legal Terms

01 Who do these terms apply to?

02 How can I request a copy of my personal data?

03 Can I ask for my data to be deleted?

04 How do you handle data from Touch 'n Go or GrabPay transactions?

05 What happens if the terms change?

06 How do I dispute a decision made about my account?

07 Does bently888 share my data with third parties?

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